HomeWetBar

I ordered bourbon rocks glasses and pint glasses for my sons 30th birthday. Etched/personalized for the occasion.

I only received one email that one set was on the way not an email for the other set of glasses but I certainly got all the advertising in the email. When the glasses arrived the etching was so faint you could BARELY see it with the naked eye even with the dark tissue paper they place inside the glasses. I guess to "show off" their handiwork? Anyway I called (this is 1/11/21) and got a voice mail about the holidays, they hired extra staff, leave a message and I did.

I just went to their site and I "chatted" with Jess. I sent pictures of the etching and the packing slips. She apologized but said all she could do was offer 20% refund!!! I spent over $200 for USELESS glasses!

She said the etching on the website is bolder/more prominent because it is computer generated! The company misrepresents their product and does not stand behind their products! I totally understand about refunds/returns on personalized items but these are useless! Sitting on your bar you think you just have 4 glasses; nothing special to indicate a 30th birthday!

BUYER BEWARE! This company does not stand behind their product!

I placed an order online last night at midnight eastern time. I immediately realized that I got the initial in the wrong sequence when reviewing the emailed confirmation.

So, I emailed them immediately at 1 in the morning asking them to please correct it before processing my order. I received an email back at 7 am eastern time, " they are on central time" telling that it is not possible to change or cancel my order. What! So I spent 150 plus dollars on a gift they are going to process and ship that has the wrong engraving on it!!!!!

WTF unacceptable, unbelievable, terrible customer service!!!

I tried calling then even though they say thier hours are central since I recieved an email before they were open but just got a recorded voicemail saying to NOT call and email. They finally called me back same morning and refused to correct or cancel the order, I will be receiving my husband Anniversary present with the wrong initials!!!

I submitted an order on a Sunday evening for personalized glassware. It was for an engagement present that had an incorrect date.

Following my order, I came to the realization I had submitted the incorrect date. I followed up early Monday morning (which was a holiday) with a request to change the date. I received no response for multiple hours. By the time I followed up with customer service, they informed me that the package had already been manufactured.

The manager, David B, continued to refuse to make the situation right and took no responsibility for the situation and his slow response time explaining that their policy is that they have 24 hours to respond to a service request. He then wouldn't fix the incorrect glassware. I then asked to have the order thrown away as it was being shipped to the gift recipients address. He also refused to do that.

This was the worst customer experience situation I have had to date.

DO NOT ORDER from homewetbar.com. Their inefficient response time and insensitivity to customer needs should be enough reason to take your business to any other custom glassware vendor.