We were looking for something unique for our owners and ordered two custom whiskey decanters with glasses. We submitted the artwork and they sent us a proof. We had to tweak the artwork a little bit because it was very detailed, but they turned out Fabulous. We were on...Read more
I submitted an order on a Sunday evening for personalized glassware. It was for an engagement present that had an incorrect date. Following my order, I came to the realization I had submitted the incorrect date. I followed up early Monday morning (which was a holiday)...Read more
Haaaa - I had to chuckle when I saw that this review was being posted on your "pissed customer" site! I wasn't pissed...I was just missing three bottles of revitalizing oil for the three cutting boards that I had ordered. After your representative researched the order...Read more
HomeWetBar - Excellent recovery!!
we received our order of monogrammed glasses in a fairly damaged box. Luckily only one glass of 16 was broken. I filed the incident with photos of the damaged box and the broken glass (thank heaven for bubble wrap!) and they sent a replacement asap! Easy and cooperative CS!!! Thanks HWB!!
Their Operations Manager Sheilah Crawford is a racist. She has made remarks that the "African employees there are thieves and drug addicts" these comments were made to her regular staff in meetings before the "busy Christmas season when they hire those people"
I am very happy with the service and product I received . I ordered personalized whiskey glasses for the men in my family. All were done beautifully and came quickly before Christmas. The only problem I had was one glass had a crack in it despite how well they were...Read more
WOW- I will NEVER use this site again. I ordered a custom shadow box (supposed to have my family last name, Kemp), a bar kit, and a muddler. The custom shadow box arrived relatively promptly, but was engraved incorrectly-- it was supposed to say There is always time...Read more
"I ordered from this company over a week before I needed the item and paid extra for 2 day delivery since I knew it would take them some time to customize my order so I wanted to make sure that I received it in time. On December 18 I received a notice that it had been...Read more
Service was horrendous. Cups arrived cracked and the customer rep and manager were forcing me to open the box filled with cracked glass. They refused to provide a refund or replacement without knowing what was broken as "this was their policy". It was impossible to...Read more
I didn't like
- Product upon receipt
- Return policy
- Quality of product
I ordered shot glasses for a christmas Gift. I ordered in plenty of time. My order came and only the custom order came. The packing slip said they were both in the box. I called. I asked if they cold express them to me. I would pay the extra even though they made the...Read more
I didn't like
- Response time
- Customer service
- Ability to deliver
I had a very bad experience with the customer service of Home Wet Bar and would not recommend anyone buy from them. I ordered a sign that did not arrive when expected and when I called Home Wet Bar's customer service number nobody would ever answer the phone. I never...Read more
I ordered a wooden sign to be engraved by Christmas as a gift for my father 3 weeks before, and they responded the week before saying the product was out of stock. I emailed and got no response and I called and didn't get a response. I made the mistake to do business...Read more
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