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I purchased 4 novelty glasses on the site, but within a few hours wanted to cancel the order. They told me that once the order is placed it's impossible to cancel it. Fine, I thought, I'll just wait till it arrives and send the box back. I did (and the box was NEVER...
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Anonymous
Anonymous

Wow, that's crazy!! Everytime i order from homewetbar.com it's amazing!!! I actually bought everything for my dad and brother from this site for christmas and it was awesome!!...

1.2
I didn't like
  • Unethical refund policy
#752030
Reply to reviews
Home Wet Bar hosed an order for two items and they refused to issue take them back or a refund. I showed them the directions on the order, but they did not care. Fortunately, Visa is great, as I had to go to them to make it right. Don't buy from Home Wet Bar. Takes...
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#746977
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I received a gift for Christmas that was purchased at HomeWetBar. I immediately contacted customer service to request an exchange as the gift purchased did not fit my style. After many months and numerous e-mails the purchaser was contacted to confirm the return. I...
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1.5
I didn't like
  • Customer service
#621929
Reply to reviews
I ordered the engraved flask as a groomsman gift in response to the positive reviews on their site. Item was expensive so I assumed was of high quality. Item arrived with engraving so faint it was barely legible and the quality of the item was cheap and low...
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Anonymous
Anonymous

The flasks are Great!! I love them!! Had one done for my groomsman and came perfect!! Customer service was great!! wonder if you had the right number!! i called was on hold fo...

2.0
I didn't like
  • Return policy
  • Quality of product
#585691
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I ordered engraved scotch glasses for a christmas present and upon receiving them one of the glasses was broken. I sent a picture to the company, no response. I called the company, was put into voicemail saying that my call couldn't be taken at this time. So I used...
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2.6
I liked
  • Website
  • Ease of ordering
I didn't like
  • Customer service
  • Response time
  • Product upon receipt
#571086
Reply to reviews
Ordered 2 items on Dec 4, received 1 on Dec. 10 Started contacting Customer Service Dec 10 via email and calls (multiple busy signals!) Finally got Sheila on the phone Dec 15, said she'd call me back with an answer. She did not. Got Tamara and Tyler on the phone Dec 16...
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Anonymous
Anonymous

Were you born a fagget

#570726
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Ordered a personalized growler with pilsner glasses. The image shows the images CLEARLY. I received the order and the personalization is not visible! I spoke witnd sent a picture to customer service and was told id hear back the next day. Over a week later i was...
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#570200
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My friend is getting married. I ordered custom monogrammed whiskey glasses. I realized my human mistake because I put in the bride's last initial instead of her future one. I placed the order at 9:44pm on December 2. I emailed the help desk at 9:58pm to fix this...
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1.3
I didn't like
  • Customer service
#565183
Reply to reviews
I was charged twice for a transaction and could not get any customer service person to help or email me back. Had to go through a whole process with my bank to get my money back. TERRIBLE service and I will NEVER order from here again.
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BanhBao
BanhBao

The exact same thing happened to me. I had to file a claim with my bank. They are a bunch of crooks. My bank was extremely kind, helpful, and patient with the matter. My bank ...

2.5
#564643
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One of the worst experiences with ordering personalized item on this website. Their customer service is not exceptional. I purchase three personalized decanters in which they sent me an email advising an item was out of of stock. They would send the entire order when...
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#467616
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